Do you ship overseas?
We currently ship internationally but only to United States.
RaidBox Inc. reserves the right to hold any order for a quality or security review. If your order is affected, you will be notified within two business days.
We charge a shipping tax for Canada. For United States shipping fees, RaidBox Inc. does not cover importation fees nor it is liable for such fees.
How long will it take to get my order?
*If your order is completed by 2:00 p.m. ET, on a normal business day, we promise to make every reasonable effort to build your custom gaming PC and ship it to you within two business days. All other standard orders usually ship within three business days. Shipping or transport damage (claims must be made with the carrier) Normal wear and tear. RaidBox Inc. does not warrant that this product will meet your requirements. It is your responsibility to determine the suitability of this product for your purpose.
What shipping carriers do you use?
We use FedEx and Canada Post for all products shipped by RaidBox Inc. You’ll be asked to select between express or standard shipping upon checkout.
Do your products come with a warranty?
All RaidBox Inc. builds carry a 1-year warranty from the date of purchase for parts and labor. Any replacement product will be warranted for the remainder of the warranty period or thirty days, whichever is longer. Proof of purchase is required for warranty service.
Click here to ready more about our warranty policy.
Can I return my product?
RaidBox Inc. will only pay for return shipping if an item is defective. The item must be within RaidBox Inc. return policy. To set up your return with a free shipping label, please contact firstname.lastname@example.org
If you need to return a product that was shipped via Large Item Delivery, please contact RaidBox Inc. customer service department to obtain instructions on how to return the product at email@example.com
Where can I read your return policy
Please click here to access our policy regarding refunds and our restocking Fees
You can contact us through our contact page! We will be happy to assist you.